Teams Can Automate Workflows Without Waiting on IT

Feb 25, 2025By Sundaresh Ramanathan

In today’s fast-paced business environment, agility is key to staying competitive. However, many business teams struggle with operational bottlenecks because they rely on IT departments to build and maintain workflow automations. Traditional development cycles can be slow, leaving non-technical teams waiting for critical process improvements.

With the rise of low-code/no-code automation platforms like Workato, business users can now take control of their workflows without needing deep technical expertise. By leveraging automation, teams across sales, marketing, finance, HR, and operations can improve efficiency, reduce manual tasks, and focus on strategic initiatives.

The Challenge: Dependence on IT for Workflow Automation

Traditionally, automating workflows required IT or engineering teams to build custom scripts or integrations. This led to several challenges:

  • Long wait times: IT teams have competing priorities, causing delays in automation requests.
  • High costs: Custom development and maintenance require significant investment in time and resources.
  • Limited agility: Business teams cannot quickly adapt workflows to changing needs.
  • Shadow IT risks: In frustration, teams may resort to unapproved tools, creating security and compliance risks.
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Empowering Business Teams with Low-Code/No-Code Automation

Workato’s low-code/no-code platform allows business users to create and manage automations without waiting on IT. By using an intuitive drag-and-drop interface, pre-built connectors, and AI-driven logic, employees can automate repetitive tasks and integrate applications seamlessly.

Key Benefits of Workato for Business Users

User-Friendly Interface

  • Business users can build and deploy automation workflows using a visual editor, eliminating the need for coding.
  • Workato provides pre-built templates for common use cases, enabling faster implementation.

Seamless Application Integration

  • Workato connects with over 1,000+ enterprise applications, including Salesforce, Slack, NetSuite, SAP, QuickBooks, and Workday.
  • Users can sync data between different systems in real-time, ensuring better collaboration and efficiency.

AI-Powered Automation

  • Intelligent automation features, such as workflow triggers, conditional logic, and approvals, help streamline complex processes.
  • AI-driven data mapping reduces manual effort in configuring integrations.

Governance and Security

  • Workato ensures enterprise-grade security and compliance, reducing risks associated with shadow IT.
  • IT teams can still oversee and manage automation through centralized governance controls.

Real-World Applications of Low-Code/No-Code Automation

Finance and Accounting: Automating Invoice Processing

A multinational company used Workato to automate invoice approvals by integrating QuickBooks and Slack. Instead of manually reviewing invoices, the system now routes them to the appropriate approver and sends automatic notifications. This reduced processing time by 50% and minimized errors.

Sales and Marketing: Lead Management Automation

A SaaS company automated its lead qualification process by connecting Salesforce, Marketo, and Slack using Workato. New leads are now automatically scored and routed to sales representatives based on predefined criteria. This resulted in a 30% increase in response times and improved conversion rates.

Human Resources: Employee Onboarding Automation

A global HR team implemented Workato to streamline onboarding by integrating Workday, Gmail, and Slack. New hires automatically receive email instructions, IT provisioning requests are triggered, and HR teams are notified in Slack. This cut onboarding time by 60%, ensuring a smooth experience for new employees.

What will happen in 2024 is visible in the crystal ball

The Future of Business Automation

The shift toward citizen-led automation is accelerating. By empowering business users to automate workflows independently, companies can drive efficiency, innovation, and agility at scale. IT teams, instead of being bottlenecks, can focus on higher-value initiatives while maintaining governance and security.

Take the Next Step

If your business is looking to eliminate inefficiencies and accelerate workflow automation, Workato can help. Schedule an appointment with us today to explore how low-code/no-code automation can empower your teams and transform your operations.